> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot Password

> How to reset your BeatPass password if you have forgotten it.

If you cannot sign in with your password, BeatPass can email you a reset link. This same flow can also help you create a password if you originally signed up with Google and never made one.

***

## How to Reset Your Password

<Steps>
  <Step title="Go to Login Page">
    Open the BeatPass sign-in page.
  </Step>

  <Step title="Click Forgot password?">
    Select **Forgot password?** below the **Password** field.
  </Step>

  <Step title="Enter Your Email">
    Enter your **Email address**.
  </Step>

  <Step title="Check Your Email">
    Look for a password reset email from BeatPass. It may take a few minutes to arrive.
  </Step>

  <Step title="Click the Reset Link">
    Open the email and follow the reset link. The current reset link expires after **60 minutes**.
  </Step>

  <Step title="Create New Password">
    On the **Reset your password** screen, enter **Email address**, **New password**, and **Confirm password**, then click **Reset password**.
  </Step>

  <Step title="Log In">
    Use your new password to log in to your account.
  </Step>
</Steps>

***

## Email Not Arriving?

If you don't receive the password reset email:

### Check These First

* **Spam/Junk folder** — The email may have been filtered
* **Correct email** — Make sure you entered the email linked to your account
* **Wait a few minutes** — Delivery can take up to 10 minutes

### Still Nothing?

* Try requesting a new reset email
* Check if you have email filters blocking BeatPass emails
* Make sure your mailbox isn't full

<Note>
  The reset email comes from BeatPass. Check all inbox folders, including spam or junk.
</Note>

***

## Reset Link Issues

### Link Expired

Password reset links expire after a limited time for security. If your link has expired:

1. Go back to the login page
2. Request a new password reset
3. Use the new link promptly

### Link Already Used

Each reset link can only be used once. If you've already reset your password with a link, you'll need to request a new one if you need to reset again.

### Link Not Working

If the link doesn't work:

* Make sure you copied the entire link if you pasted it
* Try clicking the link directly from the email
* Request a fresh reset link

***

## New Password Requirements

When creating your new password:

| Requirement        | Details               |
| ------------------ | --------------------- |
| **Minimum length** | 5 characters          |
| **Confirmation**   | Must be entered twice |

<Tip>
  Choose a strong password that's different from your previous one and not used on other websites.
</Tip>

***

## What If I Don't Have Access to My Email?

If you no longer have access to the email address on your account:

1. **Try to recover your email first** — Check with your email provider about account recovery options
2. **Contact support** — If you can't access your email, you may need to verify your identity through other means

<Warning>
  Without access to your account email, password recovery becomes much more difficult.
</Warning>

***

## Alternative Login Options

If you connected Google before losing your password:

* **Google login** — Click **Continue with google** on the sign-in page

If you still do not know your current password after signing in, use the email reset flow to create a new one.

***

## Common Questions

<AccordionGroup>
  <Accordion title="How long is the reset link valid?">
    The current reset link expires after 60 minutes.
  </Accordion>

  <Accordion title="Can I reset my password from mobile?">
    Yes. The password reset process works the same on mobile browsers.
  </Accordion>

  <Accordion title="Will resetting my password log me out everywhere?">
    Yes. BeatPass uses password-hash session checks, so existing sessions on other devices are invalidated when the password changes.
  </Accordion>

  <Accordion title="I never set a password and only use Google">
    Use the same forgot-password flow. BeatPass can send you a link to reset or create your password by email.
  </Accordion>
</AccordionGroup>

***

## Related Topics

<CardGroup cols={2}>
  <Card title="Changing Password" icon="key" href="/help/account-settings/password/changing-password">
    Update your password when logged in.
  </Card>

  <Card title="Social Login" icon="share-nodes" href="/help/account-settings/social-login">
    Use social accounts to access BeatPass.
  </Card>
</CardGroup>

<Snippet file="sections/need-help.mdx" />