> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Frequently asked questions about BeatPass billing, subscriptions, and payments.

Find answers to the most commonly asked questions about billing, subscriptions, and payments on BeatPass.

***

## Subscription Questions

<AccordionGroup>
  <Accordion title="How do I change my subscription plan?">
    Click your **profile avatar** → **Billing** → **Change plan**. Then choose the plan you want and confirm the change.
  </Accordion>

  <Accordion title="When will I be charged?">
    Subscriptions are charged at the start of each billing period. Your next charge date is shown in the **Current plan** section of your Billing page (profile avatar → **Billing**) as "Renews on \[date]".
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes. You can cancel your subscription at any time. You'll keep access to your plan's features until the end of your current billing period.
  </Accordion>

  <Accordion title="What happens when I cancel?">
    BeatPass marks the subscription as cancelled, shows an **Access ends** date, and keeps the plan active until that date. You can still click **Renew plan** before access ends.
  </Accordion>

  <Accordion title="Can I get a refund if I cancel early?">
    BeatPass does not automatically issue a partial refund for unused subscription time when you cancel. The cancellation page currently states **No immediate charge or refund**.
  </Accordion>

  <Accordion title="How often am I billed?">
    All BeatPass subscription plans are billed monthly. You're charged once per month with the flexibility to cancel anytime.
  </Accordion>
</AccordionGroup>

***

## Payment Questions

<AccordionGroup>
  <Accordion title="What payment methods do you accept?">
    BeatPass currently accepts cards through Stripe: **Visa**, **Mastercard**, **American Express**, and **Discover**.
  </Accordion>

  <Accordion title="Is my payment information secure?">
    Yes. BeatPass uses Stripe, a PCI-compliant payment processor. Your full card details are never stored on BeatPass servers—only the card brand, last 4 digits, and expiration for identification.
  </Accordion>

  <Accordion title="Why was my card declined?">
    Cards can be declined for several reasons:

    * Insufficient funds
    * Expired card
    * Bank fraud protection
    * Online transaction blocks

    Try updating your payment method or contact your bank.
  </Accordion>

  <Accordion title="How do I update my payment method?">
    Click your **profile avatar** → **Billing**, scroll to the **Payment method** section, click **Update**, then complete the **Update Payment Method** form.
  </Accordion>

  <Accordion title="Can I use PayPal?">
    Not on the current BeatPass setup. If PayPal is enabled in the future, it will appear in checkout and billing where applicable.
  </Accordion>
</AccordionGroup>

***

## Plan Change Questions

<AccordionGroup>
  <Accordion title="How do upgrades work?">
    For higher-priced plans, BeatPass can show **Apply immediately** or **Apply on renewal date** on the confirmation page. If there is no usable payment method, the change is scheduled for renewal.
  </Accordion>

  <Accordion title="How do downgrades work?">
    Downgrades are scheduled for your next renewal date. You keep your current plan's features until then, and the new lower price applies starting from renewal.
  </Accordion>

  <Accordion title="Can I cancel a pending plan change?">
    Yes. If you've scheduled a downgrade, you can cancel it before it takes effect. Go to **Billing** (profile avatar → **Billing**), look for the **Scheduled Plan Change** card, and click **Cancel scheduled change**.
  </Accordion>

  <Accordion title="I upgraded but don't see new features">
    If a successful upgrade payment was confirmed but the plan still shows the old tier, contact support with the transaction details.
  </Accordion>
</AccordionGroup>

***

## Invoice & History Questions

<AccordionGroup>
  <Accordion title="Where can I view my invoices?">
    Click your **profile avatar** → **Billing** and scroll to **Payment history**.
  </Accordion>

  <Accordion title="Can I download invoices?">
    When the open-in-new icon is available next to an invoice, open it in a new tab and use your browser's print or save options if you need a copy.
  </Accordion>

  <Accordion title="Why don't I see a recent payment?">
    It may take a few moments for new transactions to appear. If it's been more than a few minutes, check your email for payment confirmation or contact support.
  </Accordion>
</AccordionGroup>

***

## Platform Fee Questions

<AccordionGroup>
  <Accordion title="What is the platform fee?">
    BeatPass currently adds a 12% platform fee plus a \$3.00 flat fee on top of the base price for eligible paid checkouts.
  </Accordion>

  <Accordion title="Does the fee apply to subscriptions?">
    Yes. The fee applies to subscription checkout and renewal charges, and to exclusive track purchases.
  </Accordion>

  <Accordion title="Why is the fee added on top?">
    BeatPass keeps the base plan price or listed track price separate from the platform fee, and shows the extra amount before you confirm payment.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="I was charged twice">
    Double charges are rare. Check your bank statement to confirm—sometimes pending authorizations appear as separate charges but only one is finalized. If you see two completed charges, contact support with transaction details.
  </Accordion>

  <Accordion title="My subscription didn't renew">
    If your payment method failed, your subscription may not renew. Update your payment method by going to **Billing** (profile avatar → **Billing**) and clicking **Update** in the Payment method section. If you're in the grace period, you may be able to resume without resubscribing.
  </Accordion>

  <Accordion title="I need to dispute a charge">
    Contact support first to resolve the issue. The support team can review your account and process refunds if appropriate. Disputing through your bank should be a last resort — see our [Refund Policy](/help/billing/refund-policy) for details on chargebacks and disputes.
  </Accordion>
</AccordionGroup>

***

<Snippet file="sections/need-help.mdx" />

<CardGroup cols={2}>
  <Card title="Contact Support" icon="headset" href="/help/contact-support">
    Get help from the support team.
  </Card>

  <Card title="Billing Overview" icon="credit-card" href="/help/billing">
    Return to billing topics.
  </Card>
</CardGroup>