> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> Understand how BeatPass handles subscription charges, exclusive purchase disputes, and beat request token credits.

BeatPass sells digital subscriptions, digital licenses, and digital access. Because access, downloads, and certificates can be delivered immediately, most charges are treated as **final** once the purchase has been successfully used.

<Warning>
  Subscription charges, beat request tokens, and completed exclusive purchases are generally **non-refundable**. If you believe a charge was made in error, contact BeatPass support before filing a bank dispute whenever possible.
</Warning>

***

## Subscription Charges

Subscription payments are not automatically refunded:

| Scenario                | Automatic refund? | What happens instead                                                |
| ----------------------- | ----------------- | ------------------------------------------------------------------- |
| **Cancel subscription** | No                | Access continues until the end of the current billing period        |
| **Downgrade plan**      | No                | The new price applies on the next renewal                           |
| **Unused time**         | No                | BeatPass does not automatically prorate partial periods             |
| **Delete account**      | No                | The subscription ends, but the charge is not automatically refunded |

<Info>
  Licenses for beats downloaded during an active subscription remain valid after cancellation. For normal cancellations, BeatPass keeps your access active until the current paid period ends instead of reversing the charge.
</Info>

***

## Exclusive Beat Purchases

Exclusive purchases are usually final. When an exclusive purchase succeeds, BeatPass creates the purchase record, generates the exclusive certificate, and blocks future licensing of that track for new buyers.

## When BeatPass May Review A Refund Request

BeatPass can review refund requests in limited situations such as:

* **Duplicate charges** for the same transaction.
* **Delivery problems** where payment succeeded but BeatPass could not deliver the files or certificate and support cannot correct it.
* **Unauthorized transactions** or fraud.
* **Accidental purchases** reported promptly, especially when the purchase has not been meaningfully used yet.
* **Verified rights issues** where BeatPass removes, disables, or materially restricts a beat because of an infringement concern, AI misrepresentation, failure of Proof of Rights, breach of the AI Audio Policy, or another producer-side licensing problem.

<Note>
  Refund requests are reviewed **case by case**. BeatPass does not guarantee approval just because a request was sent quickly or because the purchase feels accidental from the buyer's side.
</Note>

For verified rights or AI-policy issues, BeatPass may choose a refund, replacement credit, account credit, license support, documentation support, or another commercially reasonable remedy based on the facts. BeatPass cannot grant rights that a producer did not own or control.

## If A Refund Is Approved

If BeatPass approves a refund or adjustment:

* The refund can be **full** or **partial**, depending on what went wrong.
* The refund returns to the **original payment method**.
* The purchase record, certificate status, and future availability of the beat can be adjusted as part of the reversal.
* The platform fee is only reversed as part of the approved purchase refund.

***

## Beat Request Tokens

Beat request tokens are not cash refunds:

| Scenario                         | Monetary refund? | Token refund?                      |
| -------------------------------- | ---------------- | ---------------------------------- |
| **Token used to submit request** | No               | No                                 |
| **Delete active request**        | No               | Yes, up to your plan cap           |
| **Request expires naturally**    | No               | No                                 |
| **Unused monthly tokens**        | No               | No, they reset with the plan cycle |

<Note>
  Deleting an active beat request may return the token to your balance automatically. This is a **platform token credit**, not a monetary refund. See [Understanding Tokens](/help/beat-requests/understanding-tokens) for details.
</Note>

***

## Review Scenarios

<AccordionGroup>
  <Accordion title="Duplicate Charges">
    You were charged more than once for the same transaction due to a technical error. Provide transaction IDs or bank statements showing the duplicate charges.
  </Accordion>

  <Accordion title="Failed Delivery">
    Payment was processed but the digital content or certificate did not arrive due to a platform issue, and the issue cannot be solved by re-delivery or support correction.
  </Accordion>

  <Accordion title="Unauthorized Transaction">
    The charge was made without your authorization. For unauthorized charges, you should also contact your bank or card issuer immediately.
  </Accordion>

  <Accordion title="Accidental Purchase">
    If you made a purchase by mistake, explain what happened and contact support as soon as possible. BeatPass may review whether the purchase had already been delivered or meaningfully used before deciding on any adjustment.
  </Accordion>

  <Accordion title="Verified Rights or AI Policy Issue">
    If a beat is removed or restricted because of a verified rights issue, AI misrepresentation, failure of Proof of Rights, or breach of the AI Audio Policy, BeatPass may review whether a refund, credit, replacement, license support, or documentation support is appropriate.
  </Accordion>
</AccordionGroup>

***

## How To Request A Review

If you believe your case should be reviewed:

<Steps>
  <Step title="Email Support">
    Send an email to [contact@beatpass.ca](mailto:contact@beatpass.ca?subject=Refund%20Request) with the subject line **"Refund Request — \[Your Name]"**.
  </Step>

  <Step title="Include Required Details">
    Provide:

    * Your **account email**
    * **Transaction date** and **amount charged**
    * The **plan or beat** involved
    * A clear **description of the issue**
  </Step>

  <Step title="Attach Evidence">
    Include any supporting evidence such as screenshots, error messages, or bank statements.
  </Step>

  <Step title="Wait for Review">
    BeatPass reviews the request and decides whether the case qualifies for an adjustment.
  </Step>

  <Step title="Refund Processing">
    If approved, the refund is sent to the **original payment method**. Banks typically show the refund within **5 to 10 business days**.
  </Step>
</Steps>

***

## Chargebacks And Bank Disputes

<Warning>
  Contact BeatPass support first when you can. A support review is usually faster than a bank dispute for duplicate charges or delivery issues.
</Warning>

* For **unauthorized charges**, contact your card issuer immediately.
* For **duplicate charges** or **delivery issues**, support review is usually the better first step.
* Keep transaction IDs, screenshots, and emails ready for either path.

***

## Quick Reference

| Purchase Type           | Normal expectation     | When BeatPass may review                                                                                             |
| ----------------------- | ---------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **Subscription**        | No automatic refund    | Duplicate billing or similar payment errors                                                                          |
| **Exclusive beat**      | Usually final          | Duplicate charge, delivery failure, fraud, rights issue, AI-policy issue, or case-by-case accidental purchase review |
| **Beat request tokens** | No cash refund         | Token credit only when deleting an active request, subject to your plan cap                                          |
| **Platform fee**        | Not refunded by itself | Reversed only as part of an approved purchase refund                                                                 |

<Snippet file="sections/need-help.mdx" />

***

## Related Topics

<CardGroup cols={2}>
  <Card title="Terms of Service" icon="scale-balanced" href="/help/legal/terms-of-service">
    Full legal terms governing the platform.
  </Card>

  <Card title="Billing FAQ" icon="circle-question" href="/help/billing/faq">
    Common billing and payment questions.
  </Card>

  <Card title="Contact Support" icon="headset" href="/help/contact-support">
    Get help with a billing issue.
  </Card>

  <Card title="Cancelling Subscription" icon="circle-xmark" href="/help/billing/managing-subscription/cancelling-subscription">
    How to cancel and what to expect.
  </Card>
</CardGroup>