> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Find the verified ways to contact BeatPass, report problems, and share feedback.

BeatPass offers a public contact form, direct email contact, and a small number of built-in reporting actions inside the app. This section shows which path to use for support questions, bug reports, copyright concerns, and product feedback.

***

## Support Topics

<CardGroup cols={2}>
  <Card title="Getting Help" icon="circle-question" href="/help/contact-support/getting-help">
    Use the public contact form, understand what to include, and know what happens after you submit.
  </Card>

  <Card title="Report an Issue" icon="triangle-exclamation" href="/help/contact-support/reporting-issues">
    Report bugs, account problems, copyright concerns, or abusive comments.
  </Card>

  <Card title="Submit Feedback" icon="lightbulb" href="/help/contact-support/feedback">
    Share feature ideas and product suggestions without mixing them into urgent support requests.
  </Card>

  <Card title="Troubleshooting" icon="screwdriver-wrench" href="/help/troubleshooting">
    Try the most common self-service fixes before you contact BeatPass.
  </Card>
</CardGroup>

***

## Contact Options

<CardGroup cols={2}>
  <Card title="Open Contact Form" icon="arrow-up-right-from-square" href="/contact">
    Use the live BeatPass contact page to send a message with your name, email, and issue details.
  </Card>

  <Card title="Email BeatPass" icon="envelope" href="mailto:contact@beatpass.ca">
    Contact the support inbox directly at [contact@beatpass.ca](mailto:contact@beatpass.ca).
  </Card>
</CardGroup>

***

## Use the Right Path

| Need                                                       | Best path                                                 |
| ---------------------------------------------------------- | --------------------------------------------------------- |
| General question about BeatPass                            | [Getting Help](/help/contact-support/getting-help)        |
| Bug, broken page, playback problem, or account issue       | [Report an Issue](/help/contact-support/reporting-issues) |
| Feature request or product suggestion                      | [Feedback](/help/contact-support/feedback)                |
| Download, billing, or login fix you can try yourself first | [Troubleshooting](/help/troubleshooting)                  |
| Copyright or takedown concern                              | [Copyright & DMCA](/help/legal/copyright-and-dmca)        |

<Note>
  BeatPass currently has a verified in-app **Report comment** action for comments. Other issues still rely on the contact form or direct email.
</Note>

***

## What BeatPass Can Help With

* Account access and security questions
* Billing, renewals, coupons, and invoice questions
* Download, licensing, and certificate issues
* Producer application, upload, or dashboard problems
* Bug reports, playback problems, and broken page behavior
* Copyright, ownership, and content policy concerns

For simple “how do I…” questions, the Help Center is usually faster than waiting for a reply. For account-specific or payment-specific issues, contact BeatPass directly so the team can review your situation.

***

## Before Contacting Support

To help BeatPass resolve your issue faster, include:

* The email address connected to your BeatPass account
* The page, track, playlist, producer profile, or request involved
* What you were trying to do
* What happened instead
* Any exact error message you saw
* Screenshots when they add useful context

***

## Self-Service Options

Many common problems already have step-by-step guides:

<CardGroup cols={2}>
  <Card title="Account Settings" icon="gear" href="/help/account-settings">
    Password, sessions, security, localization, and account management.
  </Card>

  <Card title="Billing Help" icon="credit-card" href="/help/billing">
    Subscription changes, invoices, cards, refunds, and coupons.
  </Card>

  <Card title="Downloads & Licensing" icon="download" href="/help/downloads-and-licensing">
    Download rules, license certificates, and verification guidance.
  </Card>

  <Card title="Producer Program" icon="microphone-lines" href="/help/producer-program">
    Producer applications, profile claims, and access reviews.
  </Card>
</CardGroup>

***

## Response Expectations

The current public contact page says BeatPass typically responds within **24-48 hours** during business days. Treat that as a target rather than a guaranteed service-level promise, especially for complex payment, licensing, or ownership issues.