> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback

> Share feature requests and product suggestions with BeatPass in a way that is clear, actionable, and easy to review.

Use this page when you want to suggest an improvement, request a feature, or explain a workflow that feels harder than it should.

***

## Where to Send Feedback

<CardGroup cols={2}>
  <Card title="Use the Contact Form" icon="arrow-up-right-from-square" href="/contact">
    Paste your idea into the public contact form if you want the standard BeatPass support path.
  </Card>

  <Card title="Email BeatPass" icon="envelope" href="mailto:contact@beatpass.ca">
    Send your suggestion directly to [contact@beatpass.ca](mailto:contact@beatpass.ca).
  </Card>
</CardGroup>

***

## Make the First Line Clear

Because the public contact form does not have a dedicated subject or category field, start the message with a short label such as:

* `Feature request: better playlist sorting`
* `Feedback: beat request form is hard to scan on mobile`
* `Suggestion: clearer billing renewal reminder`

***

## What Makes Feedback Useful

BeatPass can act on feedback faster when it includes four things:

| Include                                  | Why it helps                    |
| ---------------------------------------- | ------------------------------- |
| The workflow you were trying to complete | Shows the real use case         |
| What slowed you down or felt missing     | Defines the actual problem      |
| Your idea for improving it               | Gives BeatPass a starting point |
| A link, screenshot, or example           | Reduces back-and-forth          |

***

## High-Value Feedback Areas

<CardGroup cols={2}>
  <Card title="Discovery and Search" icon="music">
    Search filters, channels, homepage modules, producer pages, and playback discovery.
  </Card>

  <Card title="Downloads and Licensing" icon="download">
    Certificate access, verification, checkout clarity, and release-safe guidance.
  </Card>

  <Card title="Producer Tools" icon="microphone-lines">
    Upload workflow, metadata forms, licensing setup, dashboard clarity, and finance visibility.
  </Card>

  <Card title="Community Features" icon="users">
    Messaging, follows, reposts, comments, playlists, and beat request collaboration.
  </Card>
</CardGroup>

***

## Example of Strong Feedback

Instead of:

> Search should be better.

Try:

> Feature request: search by BPM range. I often know the tempo range I need before I know the producer. Right now I have to open many track pages to check BPM one by one. A BPM filter on the main search results page would save time when matching a vocal or reference track.

***

## Separate Ideas from Issues

Use [Reporting Issues](/help/contact-support/reporting-issues) instead when:

* Something is broken right now
* You were charged incorrectly
* You cannot access your account
* A page is failing to load or save
* You need help with a copyright or abuse concern

That keeps urgent support work separate from product suggestions.

***

## What to Expect

BeatPass may reply if the team needs clarification, but not every idea receives an individual response. The most useful outcome is that your feedback is specific enough to be evaluated without a long follow-up thread.

***

## Feedback Guidelines

<Check>**Do** be specific and detailed</Check>
<Check>**Do** explain the problem you're trying to solve</Check>
<Check>**Do** include relevant examples or screenshots</Check>
<Check>**Do** be respectful and constructive</Check>
<Check>**Do** explain who benefits from the change if it affects more than just your own workflow</Check>

<Warning>
  Please avoid submitting the same feedback multiple times. Duplicate submissions do not increase priority and can slow down the review process.
</Warning>

***

<Snippet file="sections/need-help.mdx" />

## Related Topics

<CardGroup cols={2}>
  <Card title="Report an Issue" icon="triangle-exclamation" href="/help/contact-support/reporting-issues">
    Use this for broken features, abuse reports, billing problems, and account issues.
  </Card>

  <Card title="Getting Help" icon="circle-question" href="/help/contact-support/getting-help">
    Reach BeatPass directly when you need support instead of product review.
  </Card>
</CardGroup>