> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

> Use the verified BeatPass contact form and support email correctly so your issue reaches the right team with the right context.

Use this page when you need direct help from BeatPass with an account-specific problem, a payment issue, a producer-access question, or something that the Help Center cannot solve on its own.

***

## Best Contact Options

<CardGroup cols={2}>
  <Card title="Open the Contact Form" icon="arrow-up-right-from-square" href="/contact">
    Use the live BeatPass contact page for the standard support workflow.
  </Card>

  <Card title="Email BeatPass" icon="envelope" href="mailto:contact@beatpass.ca">
    Write directly to [contact@beatpass.ca](mailto:contact@beatpass.ca) if you prefer email or cannot use the form.
  </Card>
</CardGroup>

***

## Use the Contact Form

The public BeatPass contact page currently asks for three fields:

* **Name**
* **Email**
* **Message**

If reCAPTCHA is enabled, BeatPass may also ask you to complete a verification check before the form is sent.

<Steps>
  <Step title="Open the page">
    Go to [/contact](/contact).
  </Step>

  <Step title="Enter your contact details">
    Fill in **Name** and **Email** with the address where you want BeatPass to reply.
  </Step>

  <Step title="Write your message">
    Use the **Message** field to explain the issue, the page involved, and what happened.
  </Step>

  <Step title="Send it">
    Click **Send Message** to submit your request.
  </Step>
</Steps>

***

## What to Include

Because the public form does not include a separate subject or category field, put the most important context in the first line of your message.

Example:

> Billing issue: charged after plan change

Then include the details BeatPass needs to investigate.

### Account and Login Help

* The email address associated with your account
* When the issue started
* Any error messages displayed

### Billing and Subscription Help

* The date and approximate amount of the transaction
* The plan involved
* Whether the issue happened during signup, renewal, upgrade, downgrade, or cancellation
* Screenshot of any error (remove sensitive information)

### Technical Problems

* What device and browser you're using
* Steps to reproduce the issue
* Screenshots or screen recordings if possible

### Licensing, Download, or Producer Questions

* The track or beat name
* The producer's name
* The link to the page involved when available
* Your specific question or the unexpected result you saw

***

## What Happens Next

After a successful submission, BeatPass shows a confirmation and redirects you to the home page.

<Note>
  The public contact page currently says BeatPass typically responds within **24-48 hours** during business days. If you do not see a reply, check your spam or junk folder for messages from **[contact@beatpass.ca](mailto:contact@beatpass.ca)**.
</Note>

***

## Tips for Faster Resolution

<AccordionGroup>
  <Accordion title="Put the issue type first">
    Start the first line with a label like "Billing issue," "Upload problem," "Account access," or "Feature request." The public form does not ask you to choose a category, so this helps the team triage your message faster.
  </Accordion>

  <Accordion title="Include the exact page or track">
    Paste the relevant BeatPass URL whenever possible. That is faster than describing the page from memory.
  </Accordion>

  <Accordion title="Quote the exact error text">
    Do not paraphrase an error if you can copy it exactly. Small wording differences can point to different causes.
  </Accordion>

  <Accordion title="Send one main issue per message">
    If you combine unrelated issues into one request, the response usually takes longer because different checks are needed.
  </Accordion>
</AccordionGroup>

***

## When to Use Email Instead

Direct email can be simpler when:

* You already have screenshots or a long explanation ready
* The contact page is unavailable
* You need an ongoing reply thread in your mailbox

***

<Snippet file="sections/need-help.mdx" />

## Related Topics

<CardGroup cols={2}>
  <Card title="Report an Issue" icon="triangle-exclamation" href="/help/contact-support/reporting-issues">
    Use the right path for bugs, abuse reports, account problems, and copyright concerns.
  </Card>

  <Card title="Troubleshooting" icon="screwdriver-wrench" href="/help/troubleshooting">
    Try the common fixes for playback, downloads, payments, uploads, and access problems.
  </Card>

  <Card title="Submit Feedback" icon="lightbulb" href="/help/contact-support/feedback">
    Share product ideas without mixing them into a support request.
  </Card>
</CardGroup>