> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting Issues

> Report bugs, abusive comments, account problems, and copyright concerns through the right BeatPass path.

Use this page when something is broken, suspicious, abusive, or legally concerning. The fastest path depends on the type of issue you are reporting.

***

## Choose the Right Reporting Path

| Issue type                                                                     | Best path                                                                                                                               |
| ------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- |
| Comment abuse or spam                                                          | Use **More** -> **Report comment** on the comment itself                                                                                |
| Playback, upload, billing, or account bug                                      | Use the public contact form or email BeatPass                                                                                           |
| Copyright, ownership, or takedown concern                                      | Use the [Copyright & DMCA](/help/legal/copyright-and-dmca) guidance and contact BeatPass directly                                       |
| AI-origin, license-rights, trademark, impersonation, privacy, or fraud concern | Use the [Non-DMCA Rights & Trust Report Policy](/help/legal/non-dmca-rights-trust-report-policy) guidance and contact BeatPass directly |
| Security concern about your account                                            | Secure your account first, then contact BeatPass                                                                                        |

***

## Reporting In-App Abuse

BeatPass currently has a verified built-in reporting action for comments.

### Report a Comment

<Steps>
  <Step title="Open the comment menu">
    Click **More** on the comment you want to report.
  </Step>

  <Step title="Choose the report action">
    Select **Report comment**.
  </Step>

  <Step title="Let BeatPass review it">
    BeatPass confirms the report and queues it for review.
  </Step>
</Steps>

<Note>
  You only need to report a comment once. If the issue is broader than a single comment, contact BeatPass directly with links and context.
</Note>

***

## Reporting Bugs and Broken Behavior

<Steps>
  <Step title="Open the contact form">
    Open the [Contact Support](/help/contact-support) page, or email [contact@beatpass.ca](mailto:contact@beatpass.ca).
  </Step>

  <Step title="Name the area that is broken">
    Start your message with a short label like "Playback bug," "Upload issue," or "Billing problem."
  </Step>

  <Step title="Describe what happened">
    Include the page involved, what you expected, what happened instead, and any error text.
  </Step>

  <Step title="Add proof when useful">
    Attach screenshots or recordings if they make the problem easier to understand.
  </Step>
</Steps>

### What Makes a Good Bug Report

Include:

* The exact BeatPass page or URL
* The track, playlist, producer profile, request, or invoice involved
* Your device and browser
* The exact error message, if one appeared
* Whether the problem happens every time or only once

***

## Reporting Copyright or Policy Concerns

Use direct support contact for:

* Suspected stolen uploads
* Ownership disputes
* Unauthorized use concerns
* Questions about a takedown or rights issue

When the issue is legal or rights-related, include:

* The exact URL
* The track or producer name
* Why you believe the content is unauthorized or non-compliant
* Any proof you can provide

<Warning>
  For formal takedown requests, use the requirements in [Copyright & DMCA](/help/legal/copyright-and-dmca). That page explains what BeatPass needs for a proper copyright notice.
</Warning>

<Note>
  For rights or trust concerns that are not copyright takedown notices, including AI-origin reports, trademark concerns, impersonation, privacy/publicity issues, fraud, or licensing disputes, follow the [Non-DMCA Rights & Trust Report Policy](/help/legal/non-dmca-rights-trust-report-policy).
</Note>

***

## Reporting Security or Account Risk

If you think someone accessed your account or changed something without your permission:

1. Change your password right away
2. Review [Active Sessions](/help/account-settings/active-sessions)
3. Disconnect anything that should not still have access
4. Contact BeatPass with the affected account email and a short timeline of what happened

***

## Before You Send the Report

<AccordionGroup>
  <Accordion title="Playback or loading issue">
    Try a refresh, sign out and back in, or test another browser before you report the issue. If it still happens, mention what you already tried.
  </Accordion>

  <Accordion title="Upload failure">
    Confirm the file matches the current BeatPass upload rules first, especially format and metadata requirements. Then report the exact point where the upload stopped.
  </Accordion>

  <Accordion title="Billing or download issue">
    Gather the invoice date, track name, plan name, or purchase page link before you contact BeatPass. Those details usually matter more than a general description.
  </Accordion>
</AccordionGroup>

***

## Related Topics

<CardGroup cols={2}>
  <Card title="Getting Help" icon="circle-question" href="/help/contact-support/getting-help">
    Use the verified contact form and email workflow correctly.
  </Card>

  <Card title="Copyright & DMCA" icon="scale-balanced" href="/help/legal/copyright-and-dmca">
    Follow the correct takedown and ownership process.
  </Card>

  <Card title="Non-DMCA Rights Reports" icon="flag" href="/help/legal/non-dmca-rights-trust-report-policy">
    Report AI-origin, trademark, impersonation, privacy, fraud, or licensing concerns.
  </Card>

  <Card title="Troubleshooting" icon="screwdriver-wrench" href="/help/troubleshooting">
    Try the self-service fixes for common issues first.
  </Card>

  <Card title="Submit Feedback" icon="lightbulb" href="/help/contact-support/feedback">
    Use this instead of an issue report when you are sharing ideas, not a broken feature.
  </Card>
</CardGroup>