> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Payout Schedule

> Understand how BeatPass earnings move through statuses like Queued, Sending, and Paid before the final payout destination receives funds.

BeatPass records each earning first, then sends eligible money through the route shown in **Finances**. Exclusive sales and subscription payouts can use different routes on the same producer account.

## The Two Main Earning Paths

<CardGroup cols={2}>
  <Card title="Track Sales" icon="shopping-bag">
    Direct purchases appear in your earnings history as **Sale completed**, **Payout queued**, **Sending**, **Paid**, **Held**, **Failed**, or **Refunded**, depending on the active route and payout state.
  </Card>

  <Card title="Subscription Payouts" icon="repeat">
    Subscription revenue moves through BeatPass split statuses before it is sent through the active payout route.
  </Card>
</CardGroup>

## Track-Sale Payout Statuses

| Status             | What It Means                                                                                                              |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------- |
| **Sale completed** | A direct sale completed through its established payout route                                                               |
| **Payout queued**  | The sale completed and its producer payout is waiting out the short refund-protection window before it moves automatically |
| **Sending**        | BeatPass is sending the producer payout                                                                                    |
| **Paid**           | The producer payout completed                                                                                              |
| **Held**           | The payout is paused while a refund or dispute on that sale is resolved                                                    |
| **Failed**         | The payout did not complete                                                                                                |
| **Refunded**       | The sale was refunded                                                                                                      |

## Subscription Payout Statuses

BeatPass can show these statuses in **Transactions**:

| Status       | What It Means                                                          |
| ------------ | ---------------------------------------------------------------------- |
| **Queued**   | The split exists, but it is still waiting to move                      |
| **Sending**  | BeatPass is actively sending the split through the active payout route |
| **Paid**     | The split has completed its BeatPass-side payout step                  |
| **Failed**   | The transfer encountered an error                                      |
| **Excluded** | Your payout setup was not eligible when the split ran                  |

<Info>
  On subscription payouts, **Paid** means the BeatPass-side payout step completed. Final bank arrival can still depend on Stripe, Wise, the payout destination, and bank processing times.
</Info>

## What Account Overview Means

Your **Account Overview** cards help you understand where money is. With **BEATPAY** bank payouts:

| Card             | Meaning                         |
| ---------------- | ------------------------------- |
| **Lifetime**     | Total received so far           |
| **Queued**       | Waiting for the next payout run |
| **Sending**      | Already on the way to your bank |
| **Bank Account** | Where payouts are sent          |

With a legacy **Stripe Connect** account:

| Card           | Meaning                                           |
| -------------- | ------------------------------------------------- |
| **Balance**    | Ready for payout                                  |
| **Upcoming**   | Scheduled or queued to move next                  |
| **In Transit** | Already moving to your bank or payout destination |
| **Lifetime**   | Total earned so far                               |

## What Can Change the Timeline

The exact arrival time is not fixed by BeatPass alone. Delays or differences can come from:

* Incomplete BEATPAY or Stripe Connect setup
* Subscription splits that remain **Queued** until they can move
* Provider verification or account review requirements
* Bank processing times
* Currency handling on multi-currency accounts

<Warning>
  BeatPass does not publish a guaranteed per-country payout speed in help docs because the final timing depends on the active payout route and payout destination you use.
</Warning>

## What to Do If Something Looks Stuck

1. Open **Backstage** → **Finances**
2. Check whether the issue is **Payout queued**, **Queued**, **Held**, **Failed**, or **Excluded**
3. Make sure the payout setup shown in **Finances** is active
4. Give the provider or your bank time to finish the transfer if the money is already **In Transit**

If the status stays wrong for too long, contact us at **[contact@beatpass.ca](mailto:contact@beatpass.ca)**.