> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Password Reset

> How to reset your BeatPass password if you've forgotten it.

If you've forgotten your password or need to reset it for security reasons, you can create a new one using your email address.

## How to Reset Your Password

<Steps>
  <Step title="Open the forgot password page">
    On the login page, click **Forgot password?** to open the password reset form.
  </Step>

  <Step title="Enter your email address">
    Type the email address associated with your BeatPass account.
  </Step>

  <Step title="Click Send reset link">
    Click **Send reset link**. A password reset email will be sent to your address.
  </Step>

  <Step title="Check your email">
    Look for an email from BeatPass about resetting your password. Click the link in the email.
  </Step>

  <Step title="Create your new password">
    On the password reset page:

    * Enter your **New password**
    * Enter **Confirm password**

    Click **Reset password** to save your new password.
  </Step>

  <Step title="Log in with your new password">
    Return to the login page and sign in with your email and new password.
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I didn't receive the reset email">
    * Check your spam or junk folder
    * Make sure you entered the correct email address
    * Wait a few minutes — emails can sometimes be delayed
    * Try requesting a new reset link
  </Accordion>

  <Accordion title="The reset link isn't working">
    Password reset links expire for security reasons. If your link has expired or isn't working, return to the login page, click **Forgot password?**, and request a new link.
  </Accordion>

  <Accordion title="I don't remember which email I used">
    Try any email addresses you commonly use. Each attempt will only send a reset link if the address matches an existing account.
  </Accordion>

  <Accordion title="I keep getting 'invalid token' errors">
    This usually means the reset link has expired or has already been used. Request a fresh reset link and use it right away.
  </Accordion>
</AccordionGroup>

<Warning>
  Never share your password reset links with anyone. BeatPass will never ask for your password or reset links.
</Warning>

## Need Help?

If you have questions or need assistance, contact the support team at [**contact@beatpass.ca**](mailto:contact@beatpass.ca) or visit the [Contact Support](/help/contact-support) page.