> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Access Issues

> Trouble logging in, resetting your password, or accessing your BeatPass account? Find solutions here.

Having trouble accessing your BeatPass account? Start with the issue that matches your current screen.

## I Forgot My Password

<Steps>
  <Step title="Open the login page">
    Go to the BeatPass login screen.
  </Step>

  <Step title="Click Forgot password?">
    Use the **Forgot password?** link below the password field.
  </Step>

  <Step title="Enter your email">
    Submit the email address attached to your BeatPass account.
  </Step>

  <Step title="Use the email link">
    BeatPass sends a link that lets you reset or create your password.
  </Step>
</Steps>

<Note>
  Password reset links expire. If the link stops working, request a new one.
</Note>

## I Can't Log In

<AccordionGroup>
  <Accordion title="Wrong email or password">
    Double-check the email address, turn off Caps Lock, and try again. If you are unsure, request a password reset.
  </Accordion>

  <Accordion title="Too many login attempts">
    BeatPass limits login attempts to 5 per minute. If you hit this limit, wait at least a minute before trying again. Use a password reset link if you are unsure of your credentials.
  </Accordion>

  <Accordion title="The login page is not loading correctly">
    Refresh the page, clear browser cache, disable extensions that interfere with auth pages, and test another modern browser.
  </Accordion>

  <Accordion title="I signed up with Google">
    Use **Continue with google** and sign in with the same Google account linked to BeatPass.
  </Accordion>
</AccordionGroup>

## Two-Factor Authentication Issues

<AccordionGroup>
  <Accordion title="I don't have my authenticator app">
    On the 2FA screen, select **Use recovery code instead** and enter one of your saved recovery codes.
  </Accordion>

  <Accordion title="My 2FA code is not working">
    Wait for a fresh code, make sure your device time is correct, and enter the code before it expires.
  </Accordion>

  <Accordion title="I lost my recovery codes">
    Contact **[contact@beatpass.ca](mailto:contact@beatpass.ca)** and be ready to verify account ownership. BeatPass cannot guarantee an automated 2FA reset — recovery is handled case by case.
  </Accordion>
</AccordionGroup>

## Google Sign-In Issues

<AccordionGroup>
  <Accordion title="The Google popup is blocked">
    Allow popups for BeatPass and try **Continue with google** again.
  </Accordion>

  <Accordion title="I connected the wrong Google account">
    Go to **Account Settings** and review the social-login connection there. Disconnect the wrong Google account before reconnecting the right one.
  </Accordion>

  <Accordion title="I already have a BeatPass account with this email">
    Use the account-linking prompts if BeatPass offers them, or sign in with your email and password first and then review account settings.
  </Accordion>
</AccordionGroup>

## Email Verification Problems

BeatPass currently requires email confirmation.

If you did not receive the verification email:

1. Check spam or junk folders
2. Make sure you are looking at the correct inbox
3. Use **Resend email** on the verification page

<Note>
  Verification links expire — request a new one if yours has stopped working.
</Note>

## I Need to Change My Account Email

BeatPass's current account settings do not expose a self-service email-change form. If you need help with the email attached to your account, contact support from the address you can still access if possible.

## My Account Is Suspended or Locked

* If you hit the login rate limit (5 attempts per minute), wait briefly and try again
* For a suspension or an access block you do not understand, contact **[contact@beatpass.ca](mailto:contact@beatpass.ca)**

## Need Help?

If you have questions or need assistance, contact the support team at [**contact@beatpass.ca**](mailto:contact@beatpass.ca) or visit the [Contact Support](/help/contact-support) page.

## Related

<CardGroup cols={2}>
  <Card title="Payment Issues" icon="credit-card" href="/help/troubleshooting/payment-issues">
    Having trouble with billing or subscriptions?
  </Card>

  <Card title="Contact Support" icon="envelope" href="/help/contact-support">
    Still stuck? Get in touch with the support team.
  </Card>
</CardGroup>