> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Issues

> Having trouble with billing, subscriptions, or payments on BeatPass? Find solutions here.

If billing is failing, first confirm what BeatPass is currently showing on the **Billing** page.

## Where to Check Billing

Open the avatar menu and choose **Billing**.

Depending on your current state, BeatPass shows either:

* **Current plan**, with options like **Change plan** and **Cancel plan**
* **No active subscription**, with a **View Plans** action

## My Payment Was Declined

<AccordionGroup>
  <Accordion title="Card was declined">
    Re-enter the card details carefully, make sure the card has not expired, and ask your bank to authorize the transaction if needed.
  </Accordion>

  <Accordion title="Payment processing error">
    Wait a few minutes, refresh, and try again. If the problem continues, contact support with the error message and your account email.
  </Accordion>
</AccordionGroup>

## Updating My Payment Method

BeatPass currently uses card billing in this environment.

To update your card:

1. Open **Billing**
2. Find the payment-method panel
3. Click **Update**
4. Enter the replacement card details

## Changing or Canceling My Plan

Use the Billing page to:

* Change plans with **Change plan**
* Cancel with **Cancel plan**

After cancellation, you keep your current paid access until the end of the billing period and then fall back to the standard free-account state.

## My Premium Benefits Stopped Working

<AccordionGroup>
  <Accordion title="My subscription is overdue">
    BeatPass can disable downloads and licensing until payment is resolved. Use the billing flow to retry payment or switch back to the free state.
  </Accordion>

  <Accordion title="Billing says active but the app still looks wrong">
    Sign out and back in, then refresh the app. If the account still looks unsynced, contact support.
  </Accordion>
</AccordionGroup>

## I Was Charged Incorrectly

Contact **[contact@beatpass.ca](mailto:contact@beatpass.ca)** and include:

* Your account email
* Charge date
* Charge amount
* A screenshot or bank-statement reference

This is especially important for duplicate charges or charges that do not match the current plan shown in Billing.

## Refund Questions

BeatPass documents refund handling in the refund-policy page.

<AccordionGroup>
  <Accordion title="Can I get a refund on a subscription?">
    Subscription payments are generally non-refundable. Cancellation stops future renewal and keeps access until the end of the billing period.
  </Accordion>

  <Accordion title="What about exclusive purchases?">
    BeatPass has a separate refund-policy process for exclusive purchases and disputes. Do not rely on troubleshooting summaries alone for eligibility.
  </Accordion>

  <Accordion title="Should I file a chargeback immediately?">
    Contact BeatPass support first. The refund policy explains why starting with support is the safer path.
  </Accordion>
</AccordionGroup>

<Card title="Read the full refund policy" icon="rotate-left" href="/help/billing/refund-policy">
  Review the current refund rules, dispute handling, and exception windows.
</Card>

## Need Help?

If you have questions or need assistance, contact the support team at [**contact@beatpass.ca**](mailto:contact@beatpass.ca) or visit the [Contact Support](/help/contact-support) page.

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