> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Playback Issues

> Having trouble playing audio on BeatPass? Find solutions for buffering, no sound, and other playback problems.

If playback is failing, test the player first before assuming the track itself is broken.

## Audio Won't Play

<AccordionGroup>
  <Accordion title="Check device and player volume">
    Make sure your system audio is on, the BeatPass player is not muted, and the output device is correct.
  </Accordion>

  <Accordion title="Browser blocked audio">
    Click the play button directly, then check for browser-level audio restrictions or mute indicators in the address bar.
  </Accordion>

  <Accordion title="Extension or browser conflict">
    Disable interfering extensions, refresh, and test another modern browser if needed.
  </Accordion>
</AccordionGroup>

## Audio Buffers or Stutters

<AccordionGroup>
  <Accordion title="Connection is unstable">
    Test your network, close bandwidth-heavy apps or tabs, and retry on a stronger connection.
  </Accordion>

  <Accordion title="The browser is overloaded">
    Close unused tabs, refresh the page, and restart the browser if playback is still lagging.
  </Accordion>
</AccordionGroup>

## Some Tracks Play but Others Don't

<AccordionGroup>
  <Accordion title="The track was removed or changed">
    A producer or platform action may have changed the track's availability.
  </Accordion>

  <Accordion title="The upload is still processing">
    Newly uploaded tracks can need more processing time before playback behaves normally.
  </Accordion>

  <Accordion title="Temporary media error">
    Refresh and try the track again after a short wait.
  </Accordion>
</AccordionGroup>

## Player Controls Aren't Responding

1. Refresh the page
2. Clear browser cache
3. Test another browser
4. Confirm JavaScript is enabled

## Verified Keyboard Shortcuts

BeatPass currently verifies these playback shortcuts:

| Key                    | Action         |
| ---------------------- | -------------- |
| `Space`                | Play or pause  |
| `K`                    | Play or pause  |
| `Ctrl` + `ArrowRight`  | Next track     |
| `Shift` + `ArrowRight` | Next track     |
| `Ctrl` + `ArrowLeft`   | Previous track |
| `Shift` + `ArrowLeft`  | Previous track |

<Note>
  Older shortcut lists that mention `J`, `L`, `M`, or arrow-key volume controls do not match the current player bindings.
</Note>

## Mobile Playback Problems

<AccordionGroup>
  <Accordion title="Playback stops when the phone locks">
    Check battery-saver restrictions, browser background-audio behavior, and whether the browser is still allowed to run media playback.
  </Accordion>

  <Accordion title="Audio routes to the wrong speaker">
    Disconnect and reconnect Bluetooth devices, then confirm the phone is sending media audio to the intended output.
  </Accordion>

  <Accordion title="The mobile play button does nothing">
    Tap directly on the control and make sure the browser tab is active. Mobile browsers often require a direct user interaction before playback starts.
  </Accordion>
</AccordionGroup>

## Need Help?

If you have questions or need assistance, contact the support team at [**contact@beatpass.ca**](mailto:contact@beatpass.ca) or visit the [Contact Support](/help/contact-support) page.

## Related

<CardGroup cols={2}>
  <Card title="Download Issues" icon="download" href="/help/troubleshooting/download-issues">
    Problems downloading tracks?
  </Card>

  <Card title="Account Access" icon="user" href="/help/troubleshooting/account-access">
    Having trouble logging in?
  </Card>
</CardGroup>