> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe Connect Issues

> Troubleshoot Stripe Connect payout setup, and learn when to use the BEATPAY guide instead.

This guide is for producers using Stripe Connect through BeatPass. If **Finances** shows **Set up BEATPAY**, use [BEATPAY Bank Payouts](/help/earnings/beatpay) instead.

<Note>
  Stripe Connect issues are separate from subscriber billing issues. If you are trying to pay for a subscription, use [Payment Issues](/help/troubleshooting/payment-issues).
</Note>

## Start in the Right Place

Producer payout setup and status live in **Producer Dashboard** → **Finances**. Follow the setup shown for the selected artist.

If you manage more than one producer profile, make sure you are looking at the correct selected artist before troubleshooting balances or onboarding state.

## Finances Asks for Payout Setup

New Stripe Connect accounts can no longer be created. If **Finances** shows that payout setup is required, click **Set up BEATPAY**, choose your payout currency, and add your bank details. See [BEATPAY](/help/earnings/beatpay).

If you connected a Stripe account in the past, it keeps paying out until your BEATPAY setup is active — the rest of this page covers issues with those existing accounts.

## I Opened the Wrong Stripe Dashboard

BeatPass uses **Stripe Express**, not a standard Stripe dashboard account.

Use:

* [connect.stripe.com/express\_login](https://connect.stripe.com/express_login) for BeatPass payouts
* `dashboard.stripe.com` only for separate, regular Stripe accounts you manage outside BeatPass

## The Connect Button or Redirect Isn't Working

<AccordionGroup>
  <Accordion title="Nothing happens when I start onboarding">
    Check popup blocking, refresh the page, and retry in another browser if needed.
  </Accordion>

  <Accordion title="Stripe opens but I can't finish">
    Complete the missing identity or bank details Stripe requests. If Stripe rejects a document, use Stripe's guidance or support from the Express flow itself.
  </Accordion>

  <Accordion title="My country is not available in the BeatPass country step">
    If BeatPass does not offer your country in the onboarding dialog, the current producer payout flow cannot continue for that country. Contact support if you need clarification on eligibility.
  </Accordion>
</AccordionGroup>

## My Account Shows Connected but Not Fully Ready

Finances can show a connected account that still lacks full payout readiness.

<AccordionGroup>
  <Accordion title="Charges or payouts are not enabled">
    Your Stripe account still has missing requirements. Re-open the setup flow from **Producer Dashboard** → **Finances** or log in to Stripe Express to complete the pending steps.
  </Accordion>

  <Accordion title="The page says pending or verification required">
    Stripe is still reviewing information or waiting on more details. Check the Express dashboard for requirements before contacting BeatPass.
  </Accordion>
</AccordionGroup>

## I'm Not Receiving Money

<AccordionGroup>
  <Accordion title="Subscription payouts are queued">
    A queued payout means BeatPass calculated the split but is waiting for platform funds to become available in Stripe. This does not automatically mean your Stripe account is broken.
  </Accordion>

  <Accordion title="My bank details are wrong">
    Sign in to Stripe Express and review the payout destination there.
  </Accordion>

  <Accordion title="I have no visible payout yet">
    Check the selected artist in **Producer Dashboard** → **Finances**, review the transaction list, and remember that BeatPass financial data can include cached metadata rather than instant live settlement.
  </Accordion>

  <Accordion title="I see mixed-currency warnings">
    BeatPass can surface mixed-currency balance states in Finances. Review the balance details carefully before assuming money is missing.
  </Accordion>
</AccordionGroup>

## When Stripe Connect Is The Active Route

When Stripe Connect is the active route, BeatPass can use it for:

* Monthly payout activity
* Exclusive sales
* Track purchases

<Tip>
  For exclusive sales and track purchases, BeatPass is designed so the producer keeps 100% of the listed price and the platform fee is added on top for the buyer.
</Tip>

## Common Questions

<AccordionGroup>
  <Accordion title="Can I change my bank account?">
    Manage payout destinations from Stripe Express after logging in with the onboarding email or phone verification flow.
  </Accordion>

  <Accordion title="Can I view my Stripe Express dashboard directly?">
    Yes. Use [connect.stripe.com/express\_login](https://connect.stripe.com/express_login).
  </Accordion>

  <Accordion title="What does BeatPass see from Stripe?">
    BeatPass can see connection and readiness status, but Stripe keeps the sensitive banking and identity details inside its own onboarding flow.
  </Accordion>
</AccordionGroup>

## Still Need Help?

If you can't find a solution to your problem:

<Steps>
  <Step title="Search the Help Center">
    Use the search bar at the top of this page to find related articles.
  </Step>

  <Step title="Contact Support">
    Email us at [**contact@beatpass.ca**](mailto:contact@beatpass.ca) with a detailed description of your issue.
  </Step>
</Steps>

When contacting support, please include:

* Your account email address
* A description of what you were trying to do
* Any error messages you received
* Screenshots if possible
* Your browser and device type

## Related

<CardGroup cols={2}>
  <Card title="Stripe Connect Guide" icon="credit-card" href="/help/earnings/stripe-connect">
    Full setup and onboarding guide.
  </Card>

  <Card title="BEATPAY" icon="money-bill-transfer" href="/help/earnings/beatpay">
    Use this if **Finances** shows **Set up BEATPAY**.
  </Card>

  <Card title="Producer Finances" icon="chart-line" href="/help/earnings/viewing-finances">
    Understand the finances page and transaction states.
  </Card>

  <Card title="Payment Issues" icon="credit-card" href="/help/troubleshooting/payment-issues">
    Subscriber billing problems?
  </Card>
</CardGroup>