> ## Documentation Index
> Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload Issues

> Solutions for file errors, duplicate detection, required fields, and processing issues when uploading to BeatPass.

This guide is for approved producers using the BeatPass upload flow.

<Note>
  This feature is available to accounts with producer privileges. [Learn about the Producer Program](/help/producer-program).
</Note>

## I Cannot Find the Upload Flow

<AccordionGroup>
  <Accordion title="I am not an approved producer" icon="lock" defaultOpen>
    Upload access is only available to approved producers. Apply through the [Producer Program](/help/producer-program) first.
  </Accordion>

  <Accordion title="I am signed in but still cannot upload" icon="circle-question">
    Select **Upload beats** in the top navigation bar. If the button is not visible, confirm the account you are using has producer access.
  </Accordion>
</AccordionGroup>

## The Upload Fails Immediately

<AccordionGroup>
  <Accordion title="Wrong audio format" icon="file-audio" defaultOpen>
    BeatPass requires **WAV** audio for new track uploads. If you upload a non-WAV file, an **Unsupported File Format** dialog appears showing the blocked file and the accepted format. Convert to WAV before retrying.
  </Accordion>

  <Accordion title="Connection or browser issue" icon="wifi">
    Retry on a stable connection, keep the tab open during upload, and test another modern browser if needed.
  </Accordion>

  <Accordion title="The file is unusually large" icon="file">
    Large uploads can struggle on unstable connections. Retry on a stronger network before assuming the file itself is invalid.
  </Accordion>
</AccordionGroup>

## Save Is Blocked by Required Fields

Before a new track can be saved, the following fields are required:

| Field                    | Type      | Notes                                         |
| ------------------------ | --------- | --------------------------------------------- |
| **Track Name**           | Text      | Required                                      |
| **Cover art and genre**  | Selection | Required in **Cover Art & Style**             |
| **Producer**             | Selection | Your producer profile is filled automatically |
| **Key**                  | Select    | C through B                                   |
| **Scale**                | Select    | Major or Minor                                |
| **BPM**                  | Number    | 50–200                                        |
| **Sample-Safe warranty** | Choice    | **Cleared** or **Needs clearance**            |
| **AI use declaration**   | Choice    | **Human-made** or **AI-assisted**             |

You also need an uploaded audio file. If you choose an exclusive model, add a contact email, complete the license terms, select **Stems (Separated Tracks)**, and guarantee all promised files. **Available** also requires a price and currency; **Private** leaves checkout disabled and sends interested buyers to chat.

For collections, BeatPass also requires album cover art and audio for each track in the collection.

## AI or Rights Review Questions

Open **Protection & Verification** and choose **Human-made** or **AI-assisted**. AI-assisted beats require the tool or service name, a short explanation, and commercial-rights confirmation. Fully AI-generated beats are not permitted.

See [AI Audio and Human-Made Content](/help/legal/ai-audio-human-made-content) for the current policy.

## Duplicate Detection

BeatPass checks uploaded audio for duplicates using fingerprint matching.

<AccordionGroup>
  <Accordion title="I got a Duplicate Audio Detected warning" icon="copy" defaultOpen>
    The **Duplicate Audio Detected** dialog shows the original track name, artists, fingerprint date, and a similarity score. Check whether you already uploaded the track or are trying to replace an older version.
  </Accordion>

  <Accordion title="I think it is a false match" icon="circle-question">
    Contact support with the current file name, the matched track name shown in the dialog, and why you believe the detection is incorrect.
  </Accordion>
</AccordionGroup>

## Processing Seems Stuck

After upload, BeatPass may still need to generate waveform data, extract metadata, and run fingerprint checks. If a track looks stuck:

1. Refresh the page
2. Check whether the upload actually completed
3. Retry only after confirming the first attempt did not already save

## Collection Upload Issues

<AccordionGroup>
  <Accordion title="I meant to upload a collection, not singles" icon="layer-group">
    Toggle **Create Collection** in the upload flow so BeatPass groups the files as one collection.
  </Accordion>

  <Accordion title="Some files worked and others failed" icon="circle-xmark">
    Retry only the failed items after fixing the specific issue for those files.
  </Accordion>
</AccordionGroup>

## Account Limits

BeatPass can show an upload-minutes notice on the upload page. If you hit an account limit, review the message shown in the upload flow before retrying.

## Still Having Issues?

Contact support at **[contact@beatpass.ca](mailto:contact@beatpass.ca)** with:

1. The exact error message or screenshot
2. The file name and format
3. Whether this was a single-track or collection upload

## Related

<CardGroup cols={2}>
  <Card title="Uploading Guide" icon="cloud-arrow-up" href="/help/uploading">
    Review the full upload workflow.
  </Card>

  <Card title="Stripe Issues" icon="credit-card" href="/help/troubleshooting/stripe-issues">
    Problems receiving payouts?
  </Card>
</CardGroup>

## Need Help?

If you have questions or need assistance, contact the support team at [**contact@beatpass.ca**](mailto:contact@beatpass.ca) or visit the [Contact Support](/help/contact-support) page.