Refund Policy

Understand how BeatPass handles subscription charges, exclusive purchase disputes, and beat request token credits.

BeatPass sells digital subscriptions, digital licenses, and digital access. Because access, downloads, and certificates can be delivered immediately, most charges are treated as final once the purchase has been successfully used.

Subscription charges, beat request tokens, and completed exclusive purchases are generally non-refundable. If you believe a charge was made in error, contact BeatPass support before filing a bank dispute whenever possible.

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Subscription Charges

Subscription payments are not automatically refunded:

Scenario	Automatic refund?	What happens instead
Cancel subscription	No	Access continues until the end of the current billing period
Downgrade plan	No	The new price applies on the next renewal
Unused time	No	BeatPass does not automatically prorate partial periods
Delete account	No	The subscription ends, but the charge is not automatically refunded

Licenses for beats downloaded during an active subscription remain valid after cancellation. For normal cancellations, BeatPass keeps your access active until the current paid period ends instead of reversing the charge.

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Exclusive Beat Purchases

Exclusive purchases are usually final. When an exclusive purchase succeeds, BeatPass creates the purchase record, generates the exclusive certificate, and blocks future licensing of that track for new buyers.

When BeatPass May Review A Refund Request

BeatPass can review refund requests in limited situations such as:

• Duplicate charges for the same transaction.
• Delivery problems where payment succeeded but BeatPass could not deliver the files or certificate and support cannot correct it.
• Unauthorized transactions or fraud.
• Accidental purchases reported promptly, especially when the purchase has not been meaningfully used yet.

Refund requests are reviewed case by case. BeatPass does not guarantee approval just because a request was sent quickly or because the purchase feels accidental from the buyer’s side.

If A Refund Is Approved

If BeatPass approves a refund or adjustment:

• The refund can be full or partial, depending on what went wrong.
• The refund returns to the original payment method.
• The purchase record, certificate status, and future availability of the beat can be adjusted as part of the reversal.
• The platform fee is only reversed as part of the approved purchase refund.

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Beat Request Tokens

Beat request tokens are not cash refunds:

Scenario	Monetary refund?	Token refund?
Token used to submit request	No	No
Delete active request	No	Yes, up to your plan cap
Request expires naturally	No	No
Unused monthly tokens	No	No, they reset with the plan cycle

Deleting an active beat request may return the token to your balance automatically. This is a platform token credit, not a monetary refund. See Understanding Tokens for details.

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Review Scenarios

Duplicate Charges

You were charged more than once for the same transaction due to a technical error. Provide transaction IDs or bank statements showing the duplicate charges.

Failed Delivery

Payment was processed but the digital content or certificate did not arrive due to a platform issue, and the issue cannot be solved by re-delivery or support correction.

Unauthorized Transaction

The charge was made without your authorization. For unauthorized charges, you should also contact your bank or card issuer immediately.

Accidental Purchase

If you made a purchase by mistake, explain what happened and contact support as soon as possible. BeatPass may review whether the purchase had already been delivered or meaningfully used before deciding on any adjustment.

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How To Request A Review

If you believe your case should be reviewed:

1. Email Support

   Send an email to [e-mail] with the subject line “Refund Request — [Your Name]”.

2. Include Required Details

   Provide:

   • Your account email
   • Transaction date and amount charged
   • The plan or beat involved
   • A clear description of the issue
3. Attach Evidence

   Include any supporting evidence such as screenshots, error messages, or bank statements.

4. Wait for Review

   BeatPass reviews the request and decides whether the case qualifies for an adjustment.

5. Refund Processing

   If approved, the refund is sent to the original payment method. Banks typically show the refund within 5 to 10 business days.

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Chargebacks And Bank Disputes

Contact BeatPass support first when you can. A support review is usually faster than a bank dispute for duplicate charges or delivery issues.

• For unauthorized charges, contact your card issuer immediately.
• For duplicate charges or delivery issues, support review is usually the better first step.
• Keep transaction IDs, screenshots, and emails ready for either path.

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Quick Reference

Purchase Type	Normal expectation	When BeatPass may review
Subscription	No automatic refund	Duplicate billing or similar payment errors
Exclusive beat	Usually final	Duplicate charge, delivery failure, fraud, or case-by-case accidental purchase review
Beat request tokens	No cash refund	Token credit only when deleting an active request, subject to your plan cap
Platform fee	Not refunded by itself	Reversed only as part of an approved purchase refund

Need Help?

If you have questions or need assistance, contact the support team at [e-mail] or visit the Contact Support page.

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Related Topics

Terms of Service

Full legal terms governing the platform.

Billing FAQ

Common billing and payment questions.

Contact Support

Get help with a billing issue.

Cancelling Subscription

How to cancel and what to expect.