Account Access Issues

Trouble logging in, resetting your password, or accessing your BeatPass account? Find solutions here.

Having trouble accessing your BeatPass account? Start with the issue that matches your current screen.

I Forgot My Password

1. Open the login page

   Go to the BeatPass login screen.

2. Click Forgot password?

   Use the Forgot password? link below the password field.

3. Enter your email

   Submit the email address attached to your BeatPass account.

4. Use the email link

   BeatPass sends a link that lets you reset or create your password.

Password reset links expire. If the link stops working, request a new one.

I Can’t Log In

Wrong email or password

Double-check the email address, turn off Caps Lock, and try again. If you are unsure, request a password reset.

Too many login attempts

BeatPass limits login attempts to 5 per minute. If you hit this limit, wait at least a minute before trying again. Use a password reset link if you are unsure of your credentials.

The login page is not loading correctly

Refresh the page, clear browser cache, disable extensions that interfere with auth pages, and test another modern browser.

I signed up with Google

Use Continue with google and sign in with the same Google account linked to BeatPass.

Two-Factor Authentication Issues

I don't have my authenticator app

On the 2FA screen, select Use recovery code instead and enter one of your saved recovery codes.

My 2FA code is not working

Wait for a fresh code, make sure your device time is correct, and enter the code before it expires.

I lost my recovery codes

Contact [e-mail] and be ready to verify account ownership. BeatPass cannot guarantee an automated 2FA reset — recovery is handled case by case.

Google Sign-In Issues

The Google popup is blocked

Allow popups for BeatPass and try Continue with google again.

I connected the wrong Google account

Go to Account Settings and review the social-login connection there. Disconnect the wrong Google account before reconnecting the right one.

I already have a BeatPass account with this email

Use the account-linking prompts if BeatPass offers them, or sign in with your email and password first and then review account settings.

Email Verification Problems

BeatPass currently requires email confirmation.

If you did not receive the verification email:

1. Check spam or junk folders
2. Make sure you are looking at the correct inbox
3. Use Resend email on the verification page

Verification links expire — request a new one if yours has stopped working.

I Need to Change My Account Email

BeatPass’s current account settings do not expose a self-service email-change form. If you need help with the email attached to your account, contact support from the address you can still access if possible.

My Account Is Suspended or Locked

• If you hit the login rate limit (5 attempts per minute), wait briefly and try again
• For a suspension or an access block you do not understand, contact [e-mail]

Need Help?

If you have questions or need assistance, contact the support team at [e-mail] or visit the Contact Support page.

Related

Payment Issues

Having trouble with billing or subscriptions?

Contact Support

Still stuck? Get in touch with the support team.