Skip to main content
This guide is for producers using Stripe Connect through BeatPass. If Finances shows Set up BEATPAY, use BEATPAY Bank Payouts instead.
Stripe Connect issues are separate from subscriber billing issues. If you are trying to pay for a subscription, use Payment Issues.

​
Start in the Right Place

Producer payout setup and status live in Producer Dashboard → Finances. Follow the setup shown for the selected artist. If you manage more than one producer profile, make sure you are looking at the correct selected artist before troubleshooting balances or onboarding state.

​
Finances Asks for Payout Setup

New Stripe Connect accounts can no longer be created. If Finances shows that payout setup is required, click Set up BEATPAY, choose your payout currency, and add your bank details. See BEATPAY. If you connected a Stripe account in the past, it keeps paying out until your BEATPAY setup is active — the rest of this page covers issues with those existing accounts.

​
I Opened the Wrong Stripe Dashboard

BeatPass uses Stripe Express, not a standard Stripe dashboard account. Use:

​
The Connect Button or Redirect Isn’t Working

Check popup blocking, refresh the page, and retry in another browser if needed.
Complete the missing identity or bank details Stripe requests. If Stripe rejects a document, use Stripe’s guidance or support from the Express flow itself.
If BeatPass does not offer your country in the onboarding dialog, the current producer payout flow cannot continue for that country. Contact support if you need clarification on eligibility.

​
My Account Shows Connected but Not Fully Ready

Finances can show a connected account that still lacks full payout readiness.
Your Stripe account still has missing requirements. Re-open the setup flow from Producer Dashboard → Finances or log in to Stripe Express to complete the pending steps.
Stripe is still reviewing information or waiting on more details. Check the Express dashboard for requirements before contacting BeatPass.

​
I’m Not Receiving Money

A queued payout means BeatPass calculated the split but is waiting for platform funds to become available in Stripe. This does not automatically mean your Stripe account is broken.
Sign in to Stripe Express and review the payout destination there.
Check the selected artist in Producer Dashboard → Finances, review the transaction list, and remember that BeatPass financial data can include cached metadata rather than instant live settlement.
BeatPass can surface mixed-currency balance states in Finances. Review the balance details carefully before assuming money is missing.

​
When Stripe Connect Is The Active Route

When Stripe Connect is the active route, BeatPass can use it for:
  • Monthly payout activity
  • Exclusive sales
  • Track purchases
For exclusive sales and track purchases, BeatPass is designed so the producer keeps 100% of the listed price and the platform fee is added on top for the buyer.

​
Common Questions

Manage payout destinations from Stripe Express after logging in with the onboarding email or phone verification flow.
BeatPass can see connection and readiness status, but Stripe keeps the sensitive banking and identity details inside its own onboarding flow.

​
Still Need Help?

If you can’t find a solution to your problem:
1

Search the Help Center

Use the search bar at the top of this page to find related articles.
2

Contact Support

Email us at contact@beatpass.ca with a detailed description of your issue.
When contacting support, please include:
  • Your account email address
  • A description of what you were trying to do
  • Any error messages you received
  • Screenshots if possible
  • Your browser and device type

Stripe Connect Guide

Full setup and onboarding guide.

BEATPAY

Use this if Finances shows Set up BEATPAY.

Producer Finances

Understand the finances page and transaction states.

Payment Issues

Subscriber billing problems?
Last modified on July 18, 2026