If downloads are not working, start by checking your account state and the track’s licensing state.Documentation Index
Fetch the complete documentation index at: https://docs.beatpass.ca/llms.txt
Use this file to discover all available pages before exploring further.
I Cannot See the Download Button
You need a paid plan
You need a paid plan
Downloads require a paid subscription. Free accounts can stream and save music but cannot download. If you click Download without the right permission, BeatPass opens an upgrade prompt.
You are not signed in
You are not signed in
BeatPass requires an authenticated account for download actions. Sign in first.
The track is not downloadable
The track is not downloadable
The Download button is hidden when a track is exclusive-only, sold exclusively, or otherwise not available through the standard download flow.
The Download Fails
Your subscription payment is overdue
Your subscription payment is overdue
BeatPass blocks downloads when your subscription is overdue. You see the message: “Your subscription payment is overdue. Please resolve your payment to download tracks.” Resolve the billing issue in Billing from the avatar menu, then retry.
The track was sold exclusively
The track was sold exclusively
If a track has been sold exclusively, the download is blocked with: “This track has been sold exclusively and is no longer available for download.” Only the owner and exclusive buyer can still download it.
The browser download never starts
The browser download never starts
Check popup or download blocking in your browser settings, clear browser cache, and try another modern browser.
Exclusive Tracks Will Not Download
The track is exclusive-only
The track is exclusive-only
Exclusive-only tracks are not part of the standard subscription download flow. An info modal appears explaining that the track requires an exclusive purchase.
The track was already sold exclusively
The track was already sold exclusively
Once sold, the track is blocked for all standard downloads. Only the owner and the exclusive buyer can still access it.
I Downloaded a Track but Cannot Find My License
Licenses are auto-generated when you download a track as a non-owner. Open Your library → Licenses to find the certificate. If you do not see the entry:- Refresh the page
- Confirm the download actually completed
- If you are a track owner, no license is generated for self-downloads
File Format
BeatPass serves the original uploaded audio file. Downloads are not a format bundle — you receive the single file the producer uploaded (typically WAV). There is no format picker during the standard download flow.I Downloaded the Wrong Track
Download the correct track instead. If you believe a platform error caused the issue, contact contact@beatpass.ca with the track URL and account email.Related
Payment Issues
Problems with your subscription or billing?
How Downloads Work
Full download flow walkthrough.
Downloads & Licensing
Review the current license and certificate rules.